FAQs

PRODUCT INQUIRIES

CAN I CHOOSE JUST MILK OR DARK CHOCOLATE IN MY ASSORTMENT? 
If you would like to create a custom assortment, please contact our Customer Service by email sales@experiencemelt.com.

HOW DO I PLACE A WHOLESALE ORDER?
Please email sales@experiencemelt.com. We would love to chat with you about carrying Melt Chocolates!

HOW DO I CUSTOMIZE YOUR TRUFFLES?
We specialize in personalized chocolates. You can customize chocolates with names, logos, designs and much more!  Please  email sales@experiencemelt.com to find out more about how to create your own custom chocolates.

WHERE CAN I BUY MELT CHOCOLATES?
Currently, we specialize in wholesale and business-to-business accounts.  However, you can email us at sales@experiencemelt.com and we will be more than please to assist you with an order.

WHAT ALLERGENS ARE CONTAINED IN YOUR PRODUCTS?
All of our products are processed in a facility that handles dairy, peanuts, soy and tree nuts. However there MAY be cross-contamination. We make by hand so as to ensure quality and safety.

WHAT IS YOUR RETURN POLICY?
All of our products are handmade, perishable items. As such our chocolates are non-returnable. We wish you a very pleasant experience with us, if for any reason you are not satisfied, please email our Customer Service at support@experiencemelt.com.

 

ORDER AND SHIPPING INQUIRIES

DO I NEED TO ADD ICE PACKS TO MY ORDER?
Between the months of February and October or when the temperature exceeds 70F during transit or at the destination, the orders will require ice packs. These consist of a reusable non-toxic gel refrigerant. During the summer months ice packs are mandatory to ensure your chocolates arrive in optimum condition.

CAN I SHIP INTERNATIONALLY?
We do not ship chocolates internationally at this time.

HOW DO I TRACK MY PACKAGE?
When you place an order, you will receive an email on the evening that your package ships out from our chocolate factory; this email will contain the tracking information for the package.

DO PACKAGES REQUIRE A SIGNATURE?
Unless specifically requested via phone for an additional charge, all of our packages do not require a signature.

QUESTIONS ABOUT MELT LUXURY CHOCOLATES 

WHAT MAKES MELT CHOCOLATES DIFFERENT?
We have been making gourmet chocolates by hand since 2008, and use only the freshest organic and all natural ingredients without any preservatives. Combining exotic ingredients from all around the world, and seasonal ingredients sourced from local farmer’s markets, Melt chocolates contain only the finest, best tasting ingredients available blended with premium dark chocolate, gourmet milk chocolate and organic cream, butter and other all natural ingredients. Melt uses no conveyor belts, chocolate waterfalls or high-tech machinery; all of our chocolates are meticulously handcrafted by our team of expert chocolatiers daily with premium ingredients and a whole lot of love.

WHERE ARE YOUR CHOCOLATES MADE?
All of our artisan handmade chocolates are made in our New Berlin Chocolate Factory located in New Berlin, Wisconsin, USA.